Nationwide Security Review 2017

Nationwide Security is an ADT authorized dealer based in Aurora, Colorado. The company has a large local presence serving over 1,000 businesses and 6,000 residential customers in the Denver metropolitan area.

The Good

Nationwide Security is led by a president and an operations manager who have a combined experience of more than 50 years in the security industry. Their experience and professionalism have resulted in the company receiving an ‘A’ rating from the better business bureau. The company has a wide variety of ADT equipment to choose from and discounts are offered to the AARP, AAA and US military. Apart from protection against theft and burglary, they provide specialized equipment for fire, medical and flood emergencies. Customers are eligible for an ADT money-back guarantee if they apply for a refund within 6 months of using the service. Furthermore, a 90-day manufacturer’s warranty is offered on all 36-month contracts. The company also provides a theft protection guarantee paying up to $500 of the customer’s insurance deductible, if their property is robbed.

The Bad

According to publicly available information, there is confusion on the exact locations served by the company. While the website mentions phone numbers for Ohio and Indiana, all other details point to the fact that the company only works in Colorado. Nevertheless, it is apparent that the company has a very limited coverage area. They also offer a minimum 36-month contract obligation for most of their plans. This, while not uncommon, is matched by other companies who offer more competitive contracts of 24 months or less. Another downside is the fact that Nationwide Security is not CSAA Five Diamond certified, a highly respected program guaranteeing excellence in monitoring.

Bottom Line

Nationwide Security provides quality equipment from a respected manufacturer and customers can expect reliable services. However, due to its limited coverage, the company is only recommended for Colorado residents who might be able to benefit from selected discounts.

Monitoring Plans and Pricing

The company provides a couple of packages to choose. The Home Security packages are priced at:

Home Security Option 1: $27.99/month and a one-time $99 installation fee

Home Security Option 2: $33.99/month and a one-time $99 installation fee

Home Security Option 3: $36.99/month and a one-time $99 installation fee

Home Security Option 4: $42.99/month and a one-time $99 installation fee

Home Security Option 5: $47.99/month and a one-time $99 installation fee

Home Security Option 6: $51.99/month and a one-time $199 installation fee

Home Security Option 7: $59.99/moth and a one-time $499 installation fee

The differences in installation costs and monthly fees are down to the varying equipment and level of features provided in each option. Further monitoring plans include:

Home Health Security Services: $34.99/month and a one-time $99 installation fee. This is a specialized package with limited health features, ideal for people with long-term disabilities or senior citizens who want some peace of mind.

Pulse Interactive: $51.99 -$61.99/month and one-time $199-$499 installation fee.

Pulse Interactive is the most advanced security system offered by Nationwide security, which combines complete remote monitoring and home management tools.

Features

Different packages provide varying levels of equipment and security:

Home Security Option 1:      

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection

 Home Security Option 2:

• Burglary protection through cameras and sensors
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services

Home Security Option 2:

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services

Home Security Option 3:

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services
• Keyfobs to remotely control the security system

 Home Security Option 4:

• Burglary protection through cameras and sensors
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services
• Keyfobs to remotely control the security system
• Onstar system included

Home Security Option 5:

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services
• Keyfobs to remotely control the security system
• Onstar system included
• Cellular service included

Home Security Option 6:

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services
• Keyfobs to remotely control the security system
• Onstar system included
• Cellular service included
• Remotely turn the system on/off

Home Security Option 7:

• Burglary protection through sensors and alarms
• Fire protection through alarms and smoke & heat detectors
• An emergency panic button for medical protection
• Professional grade carbon monoxide detector
• Flood protection
• Extended Services
• Keyfobs to remotely control the security system
• Onstar system included
• Cellular service included
• Remotely turn the system on/off
• Video recording and backup
• HVAC lighting included

 Home health Security Services:

• 24 hours, 7 days a week monitored projection against medical emergencies
• Convenient single Emergency-Button
• Quick assessment and response
• Works independently of ADT systems

Pulse Interactive:

• Monitored home security
• Remote home monitoring with live video and email and text notifications
• Home management system to control, security, thermostat, and lighting through the web and mobile application
• Energy management with home automation and scheduling features
• Personal and secure web access
• Remote access to the whole home

Equipment Options

Nationwide Security offers a plethora of equipment to choose from including cameras, glass and window sensors, motion sensors, smoke and heat detectors, home automation products etc. The company only deals in ADT equipment and does not offer products from any other brand.

Customer Support

Customer Support is available through phone and email throughout the weekday. ADT provides further support 24/7 via phone and email as well. There are no live chat options on the website but the overall support and services provided to customers have been ranked favorably.

Contract Details

Nationwide Security provides a 36-month minimum contract obligation which is typical for the industry. However, their Home Health package, aimed at senior citizens comes with just a one-year contract agreement.Customers who are not satisfied with the services of the company can receive a refund on the monitoring fees or installation charges within the first 6 months. After this, if a customer wishes to cancel the subscription they would need to pay 75% of their outstanding account balance.

Review Summary

As an authorized dealer of ADT products, Nationwide Security will provide quality hardware and reliable service. They also have discounts and lenient contract agreements in some cases. Otherwise, the company does not offer any competitive packages or equipment compared to other players in the market. Also, its limited reach means that the company is only suitable for customers in the Denver Metropolitan area. For local families and businesses looking for an experienced team and proven security products, Nationwide Security might be an excellent choice.

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